I was paid this morning so called my phone service provider to pay the £53·90 for the most recent billing period.

Well I was on hold for 5 minutes before the provider answered. The agent used a frosty tone of voice (at least that’s how I perceived it) but told me that the amount will be charged to my account within 10 working days. (However, the agent did admit that their systems were glitchy so this couldn’t be utterly guaranteed.)

Time to change provider?